Privacy Policy

Here Follows our Privacy Policy for our service.
You must agree to these before using our facilitys.

VoltHosting. respects your privacy and we believe in the highest transparency over our entire network regarding how we process data in our possession. By visiting, using or otherwise interacting with our websites and/or Services operated by VoltHosting, you confirm that you have agreed to our Terms of Service as well as our entire legal documentation and have read & understood this privacy policy. 
If you have any questions regarding our Privacy Policy, please email [email protected]
This Privacy Policy applies to all and any VoltHosting services (such as, support, payment processing etc). 
We are a member of the Information Commissioner's Office (ICO) Data Protection Public Register. Our Data Protection (ICO) number is "ZA920577".

1.0 - How this policy applies to you
This Privacy Policy describes the information we collect from you or provided by third parties, what we do with the information, and our information security practices. When you sign up for a service, we may ask you to provide personal information such as your full name, address, telephone number, email address and payment information. If you contact us for support regarding one of our services, we may ask you for information regarding the system you may be running (such as operating system). This allows us (VoltHosting) to support you with your issue more effectively. 
When you visit our websites, we will capture your IP address, time and duration of your visit. This information may be tied to you.

2.0 - What information we collect
We collect a range of Personal Information regarding the Customer. This includes:
- Information you provide us while registering for an account or purchasing a service. This may include, email addresses, first name, last name, company name, address, phone number and payment information, 
- Emails and other communications that you send or give to us via live-chat, Customer support tickets, email or any other communication means. 
- Information you share with us in connection with promotions, contests or surveys.
- Technical information from your use of our Sites and Services and/or users Sites. This includes: Internet Protocol (IP) addresses, network and device (such as browser type and version, internet Service provider, information about your browser, operating system, preference settings, language and other regional settings), information about how you interact with the Service and our users' Sites and Services  (timestamps, clicks, scrolling, browsing times, searches, transactions,  referral pages, load times, and problems you may encounter, such as loading errors etc.).
- Your marketing & newsletter preferences.
- Other information you submit to us directly or information we may obtain through your use of third-party services.

3.0 - How we collect information
We obtain Personal Information from various sources.
- The customer provides it to the company (VoltHosting) - such as registering an account or purchasing a service. 
- Automatic recording when you use our websites, Services - including with technologies like cookies and analytics
- We receive some of it from third parties - such as payment processors PayPal or Stripe.

4.0 - Information we do not collect
As a company we do not collect some information that other providers may collect. Such as:

- Age Information (Date of Birth) without a valid legal requirement to do so. This may occur in regards to security, abuse, safety or legal obligation. We do knowingly collect information of any person under the age of consent. If we discover somebody under that age, their service or account will be subject to suspension or termination. We may attempt to get parental consent. 
- Sex Information (Sexuality, Gender, Sex Preference).
- Genetic Data
- Racial Data, Ethnic Origin
- Heath Data
- Political Opinions
- Criminal Offence Data
- Religious Beliefs (Religious or Philosophical)

5.0 - How we use collected information
We will use your personally identifiable information only as follows:
- For payment purposes
- To provide customer support
- Account Management
- Provisioning & Maintaining a Service
- To announce special offers or provide service updates or changes
- Communicating with Customers
- Marketing, Surveys & Promotions
- To improve our service
- Tailoring Services to the Customer
- Demographics, for example, we may gather information from user surveys to be submitted into demographic data.
- Ensuring the Availability & Security of our Systems & Services
- Policy and Agreement Enforcement
- Compliance with the Law
We will not provide any personally identifiable information about you to any other person other than:
- An law enforcement or regulatory agency at their request;
- A person or company who acquires our business;
- Third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
- As otherwise needed to protect or enforce or rights or the rights of others.
- To protecting us, you and others. 

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

6.0 - Information Retention
We will retain your personal information and information about your service for as long as your account or service is active or for as long as it is needed to provide our services. We may also retain your personal information for as long as needed to achieve the disclosed purposes in this Privacy Policy. We may keep your data to comply with legal obligations and or to protect us as a company in the event of any disputes, abuse or other agreements. We will retain your data for the minimum required retention period described by law. We don't immediately delete your personal information if your services expire, are suspended, or cancelled. If you cancel all of your services with us we will keep your personal information for a reasonable non disclosed period of time. 
We may collect anonymised information during the course of providing the service which may be retained indefinitely. 

7.0 - Cookies
We will place a cookie that will identify you to us as a repeat visitor or a customer when you visit our website. We may tie this cookie to the personally identifiable information we have about you. A “cookie” is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit. This may be used to track conversions via links, affiliates etc. By having cookies enabled in your browser, you hereby agree to our usage of cookies. If you disagree with how we use cookies, please disable them in your browser. 

8.0 - Changes To Policy's
Like the majority of companies. We make changes to our legal framework. We are not obligated to inform the customer of changes made to the policy. It is the customers responsibility to check these conditions frequently. However, we may make a attempt to inform parties within seven days prior to any changes taking effect.  

9.0 - Your Rights
You have the right to the below:
- Obtain a copy of your data on request
- Request us to change incorrect or incomplete data
- The right to request the company to delete or stop processing your data
- Object to the processing of your data
- Ability to elect to not receive marketing communications.
Please note, if you choose to exercise your rights. There is likely to be a delay in deleting or altering your personal information from our systems. We also will retain some Personal Information to comply with law and to protect us. 

10.0 - Where we store your information
We are a UK operating company, therefor your data is stored within the UK. Sometimes some services require us to transfer data outside of the UK, such as Domain Registration.